What Is Remote Customer Service and How to Use this Strategy?

A helpful and responsive customer service is the backbone of any business. It may even be a difference between a thriving business and a failing one. If you offer a good customer service, it helps you retain customers, increase loyalty, and generate referrals. But in today’s advanced world, customer service is not bound by boundaries. More and more businesses are offering remote customer service. If you are wondering what is remote customer service, you have come to the right place.

Remote customer service means providing support to customers from anywhere in the world using digital channels such as a phone, email, chat, social media, video, etc. This article will explain everything about remote customer service to help you improve your remote customer service.

On This Page

• What is Remote Customer Service?
• Why You Should Have a Remote Customer Service Strategy?
• How to Implement Remote Customer Service Effectively
• Remote Customer Service Examples from Successful Businesses
• Tools to Enhance Your Remote Customer Service

What is Remote Customer Service?

Answering the question “what is remote customer service” is easy enough. As has been mentioned earlier, remote customer service utilizes different tools and devices to help customers from around the world. Remote cute service examples may include working as customer care representative for a business that is thousands of mile away from you. It utilizes customer service teamwork and allows you to work from home as a representative for a company that is located in a different country.

For a remote customer service, all you need is a phone or a computer and you can receive customer calls, reply to their emails, chat with them to resolve their issues, or create customer service training videos.

Why You Should Have a Remote Customer Service Strategy?

Here are some of the benefits of having a remote customer service strategy in place.

Meet customer expectations and preference

As the business grows, so do the customer demands. To meet their demands, you will have to increase your manpower. Offering remote customer service helps you meet the demands and customer preferences in the best way possible. This can enhance your chances of making your customers loyal to you.

Reduce your costs and increase your productivity

Offering a remote customer service is way less costly than on-premises support. You can do more with less and enhance the productivity of your business.

Improve your flexibility and scalability

Another benefit of offering remote customer services is easy scalability and flexibility. You can scale up your business at any time and you won’t have to worry about anything if you have remote customer service strategy in place.

Improve customer loyalty

When all their queries, issues, and demands are dealt with timely and effectively, customer will feel like you value them which you do. They will be intrigued to use your services every time they need something concerning what you do.

Gain a competitive edge and stand out from the crowd

It’s hard to keep up with the competition out there and if you have some that you want to overcome, having a remote customer service strategy in place can help you a lot.

How to Implement Remote Customer Service Effectively

Here is how to implement remote customer service for your business effectively.

Hire and train remote customer service agents

Find interesting and qualified prospects from around the world, which is easy, and train them to perfect representations of your business. Educate them about the goals of your company with training video and if need be, pay them for training sessions as it is worth it.

Choose the right digital channels and tools

Choosing the right tools and channels is as important as having customer service representatives. Choose channels that most of people use so that they can reach out to you easily.

Set up clear policies and procedures

Another good practice to make your business successful is having a clear set of policies and procedures in place. This will help your customers as well as your employees.

Establish clear communication and collaboration guidelines

To make the job easier and targeted for your agents, having clear communication guidelines is vital. This will guide your agents to do their jobs in the best way possible.

Measure and monitor performance and feedback

Always measure the performance and monitor the effects that remote customer service is having on your business. Collect customer feedbacks and their suggestions to improve your services.

Remote Customer Service Examples from Successful Businesses

Here are the remote customer service examples of different businesses in different industries and how they help their customers.

• Travel

Travel industry is one of the industries that need to have exceptional customer support. They expect a lot of calls and they are always ready for them. They offer easily accessible channels to their customers so that they can help them in the best way possible. To stand out from the rest, they offer instant and on-call travel bookings. This way, they can assure customer loyalty.

• Software

Software companies also have to handle a lot of their customers on call. Customers often run into issues while using an app or a service and software companies are always ready to resolve their issues. They offer how-to videos and other material to guide their customers to get the best out of their services. They grow their business by taking feedback from customers and adding new features to the service to provide a customized experience to everyone.

• Education

Education sector also has to offer remote customer service as they also have a lot of customers to make happy. They use email as their primary channel to send results, news, and other information to their customers. Schools also often call the parents about their children and their studies and show concern making parents feel like the school values the education and well-being of their children.

Tools to Enhance Your Remote Customer Service

There are many tools to enhance remote customer service, depending on needs and goals. Here are three of the best tools out there.

Vidnoz Flex

Vidnoz Flex is a powerful, versatile, and flexible online video platform that offers video solutions to help you enhance your remote customer service. It allows you to create creative customer support training videos with ease. Vidnoz Flex is simple to use, suitable for any business that wants to make videos for customer service.

Key features:

• Customize Video Creation for Remote Customer Service: A necessary part of remote customer service is providing customized training videos to your customers and Vidnoz Flex helps you create the customer service video quickly.
• Easy and User-Friendly Interface: Vidnoz Flex offers many different tools including ones with AI technology. It is very easy to use every tool and making training videos is simple.
• Record & Edit Videos: Vidnoz Flex also lets you record videos using your phone or PC. You can use both the device camera and webcam and include audio from the system and any external source. After recording, you can cut video online and add interactive elements such as CTA buttons.
• Track and Analyze Videos: You can also share the videos you have created right from Vidnoz Flex to your customers via email and on social media platforms. After that, you can track how the videos are performing and how your customers are taking them.
• Video Templates: Vidnoz Flex also offers different templates that can be used by everyone in different fields. You can choose any template and make the video creation process even faster.
• Use Other Tools: The platform offers Vidnoz Talking Head (a free talking avatar creator), Vidnoz Text to Speech, Image Background Remover, and various other tools for free. Use them to your advantage.

Pricing: Vidnoz offers a free plan with 50 videos in your library and every video can be up to 30 minutes long. Its premium plan is $9.99/month with which you get unlimited videos, unlimited length, and other video creation tools and interactive elements.

Vidnoz AI

Vidnoz AI can help you make great videos easily. It automatically generates videos through artificial intelligence and creates professional videos without microphones, cameras or actors. It can help you with remote customer service, such as providing product explanations, step-by-step instructions, and more.

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• Easily create professional AI videos with realistic avatars.
• Text-to-speech lip sync voices of different languages.
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Key features:

• 200% Faster Video Creation in 5 Minutes. Vidnoz AI has its own pass video templates, AI voiceovers and AI real avatars to help you increase the speed of your video production.
• Create a Personal AI Avatar. It allows you to create AI avatars based on images you upload, and then you can also use it to make talking heads.
• Providing AI Lip Synchronized Speech for Vivid Presentations. It perfectly matches your scripts with accurate lip movements, proper intonation and pitch, and gestures. There are 8 languages and more than 100 voiceovers to choose from.

Zendesk

Zendesk is customer service software that provides AI-powered agent workspace, automation and workflows, help center, custom metrics and reports, routing, and more. It is a cloud-based customer service platform that works for every industry. It provides tools including helpdesk, live chat, marketing, and customer engagement.

Key features:

• It provides a knowledge base that customers can use to help themselves.
• Its higher pricing plans support over 40 languages.
• With its highly flexible ticketing system, you can collect all customer queries in one place and resolve them quickly.
• The platform automates analytics and reports for you to improve your customer service.
• You can also customize your dashboard to prioritize things that are important to you.

Pricing: Zendesk’s pricing plans include a Zendesk support team plan that starts from $25/agent/month and go up to $199/agent/month for Suite Enterprise plan. It also offers add-ons including live chat and voice support ranging from $19 to up to $70.

Help Scout

Help Scout is another popular customer service platform that lets you manage your customers’ needs remotely. With this platform, you can easily customize your customer service while being productive and helping your customers in the best way possible.

Key features:

• With more than 75 keyboard shortcuts, your agents won’t need to use a cursor.
• You can integrate Help Scout to more than 90 other web services.
• With Help Scout’s advanced formatting, you can customize your replies the way you want.
• It lets you send automated messages that your customers receive after contacting you.
• You can take bulk actions and can work on 50 conversations at the same time.

Pricing: Help Scout doesn’t offer a free plan and its paid plans start at $20/user/month for the Standard plan. Other plans include Plus priced at $40/user/month and Pro priced at $65/user/month.

Conclusion:

So, every business in the world is turning towards providing remote customer service because of the many benefits that it provides. Hiring agents is quite easy and remote customer service helps you enhance your customer care and ultimately your business. So, if you are wondering what is remote customer service, read the information provided above. Tools such as Zendesk, Help Scout, and Vidnoz Flex help you create better customer service prospects for your business. Vidnoz Flex is the best tool as lets you create training videos for your customers for free. So, start using Vidnoz Flex to improve your remote customer service now.