In order to provide you with our Products and Services, we collect limited personal information from customers, including but not limited to the following information:
We may collect or ask you to provide necessary information when you reach us by email or by requesting online support.
This information may include, without limitation, your name, your email address, your order reference, how you use our service, how you interact with our services when you use them, the actions you take on our platforms, such as the number of videos you record, your sharing activity, or third-party integration you have enabled, your computer or device information such as hardware and system version, crash logs, screenshots, video recordings, etc. In general, we collect no more information than is required in order to investigate the issue you encounter. We will only use such information to provide customer service and/or troubleshoot the technical problem you are experiencing.
When you visit our websites, we may store cookies on your computer (as well as other tracking technologies like web beacons and pixels) in order to facilitate and customize your use of our websites. A cookie is a small data text file, which a website stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you to us. Our cookies may store information regarding your account information. You are always free to decline our cookies if your browser permits, but such disabling may cause some of the features of our websites would not operate properly and your online experience may be limited.
Vidnoz may interoperate with third parties to deliver seamless experience to you. Third parties may share some of your information with us, such as your name, email address, or other information needed to make the integration possible. Furthermore, if you register for or log in to our Services by using one of our single-sign-on providers (such as Google, LinkedIn, and Facebook), we collect the authentication data that the provider provides to us so that you may log in.
The service provider may request billing information such as your name, email address, home or work address, telephone or mobile phone number, payment information including credit card number, expiration date, security code, name of your issuing bank, etc. The purpose of this information is to fulfill orders, process payments, deliver products, provide customer service, and the like. The third-party service provider may transmit some of your personal information to us, but not including payment information. We may use the information we receive to verify your subscription, to contact you about the status of your order, and for renewal of your subscription, if applicable.
We have agreements with all the third-party service providers that they will not use personal information of our users for their own marketing purposes, and will not share this information with other parties.
If you choose to ‘share’ Vidnoz products with friends through Facebook, or other social networks, you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.
We use your information in order to provide you with the Services. Any of the information we collect from you may be used in one of the following ways:
Supplying you with emails, e.g., newsletters, alerts, etc., to which you have subscribed (you may unsubscribe or opt-out at any time by clicking "Unsubscribe" at the bottom of our emails.
Analyzing your use of our Site and gathering feedback, we continually strive to improve our website offerings based on the information and feedback we receive from you. All information is completely anonymized, and your real information will not be exposed or used.
Your information helps us to more effectively respond to your customer service requests and support needs.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. With your permission and/or where permitted by law, we may also use your data for marketing purposes, including contacting you by email with news and offers about our products and services.
The email address you provide for order processing will only be used to send you information and updates pertaining to your order. If at any time you would like to unsubscribe from receiving future emails, you can follow the detailed unsubscribe instructions that we included at the bottom of each email.
Vidnoz does not share or disclose your personal information to any third parties with two exceptions as below:
We may hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
In the event we are served with valid subpoenas, warrants, or other legal documents (for example, documents concerning the sale of all or part of our business), or where applicable law compels us to comply, or when we are required to defend the rights or property of the Vidnoz Inc., including the security of our products and services, and the personal safety, property, or other rights of our customers and employees, or a request for data with the purpose of identifying and/or preventing credit card fraud, we may share your personal data as collected above.
We may compile statistics about the use of our Site, including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymized and will not include any personally identifying information.
We understand and accept our responsibility to protect your data. Our employees are subject to confidentiality obligations. We use industry-standard information, security tools, and measures, as well as internal procedures and strict guidelines to prevent information misuse and data leakage, but we cannot guarantee that our systems will be absolutely safe (actually no method of transmission over the internet, or method of electronic storage is 100% secure). If you become aware of any potential data breach or security vulnerability, you are requested to contact us immediately. We will use all measures to investigate the incident, including preventive measures, as required.
In addition, it is extremely important that you understand that it is your responsibility to protect the security of your password for the account registered for Vidnoz Services. The password should be strong and unique and not easy to be guessed. It should be known by you only. It is equally important that you keep a copy in a safe place for your own reference because you will need your password to decrypt all the data you saved in our Services. We are unable to decrypt your data.
When you submit information via our Site, you may be given options to restrict our use of your data. We aim to give you strong control on our use of your data (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails).
You can add, remove, edit, and change any data that are saved in Vidnoz Services, at any time, by logging into your account.
You also have the right to deactivate and delete your Vidnoz account at any time by contacting us at email@example.com. However, some information may remain in archived/backup copies to comply with our legal obligations, resolve disputes and enforce our agreements.
For the information processed by the third party partners, you have the right to access your personal information. If you want to access, correct, amend, or delete inaccurate data on our third party partner's platform, you should contact them directly as they are the data controllers and Vidnoz has no control of those information.
When you visit our websites, we may store cookies on your computer (as well as other tracking technologies like web beacons and pixels) in order to facilitate and customize your use of our websites. A cookie is a small data text file, which a website stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you to us. Our cookies may store information regarding your account information. You are always free to decline our cookies if your browser permits, but such disabling may cause some of the features of our websites would not operate properly and your online experience may be limited. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access our Site more quickly and efficiently, including, but not limited to, login and personalization settings. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
Notwithstanding anything else in this Policy, we are not responsible for the accuracy, correctness, and security of any of the information we gather, store, and disclose to you or to anyone else.
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older. If You are a parent or guardian and You are aware that Your Children have provided us with personal information, please contact us. If We become aware that We have collected personal information from a child under age 13 without verification of parental consent, We take steps to remove that information from our servers.